Responsible Gaming
Important Notice
Fantasy sports should be entertaining and enjoyable. If you feel that gaming is negatively affecting your life, relationships, or finances, please seek help immediately. You are not alone, and support is available.
1. Our Commitment to Responsible Gaming
At Marwari 247, we are deeply committed to promoting responsible gaming practices. We believe that fantasy sports should be a fun, skill-based recreational activity. We strive to provide a safe and responsible gaming environment for all our users while recognizing that some individuals may develop problematic gaming behaviors.
We have implemented various measures, tools, and resources to help our users maintain control over their gaming activities and to identify and assist those who may be at risk of developing gaming-related problems.
2. Understanding Fantasy Sports
Fantasy sports on our platform are games of skill where success depends on your knowledge, analysis, and decision-making abilities regarding cricket and player performance. It is important to understand that:
- Fantasy sports are not gambling; they are skill-based competitions
- Outcomes depend on real player performance in actual cricket matches
- Success requires cricket knowledge, statistical analysis, and strategy
- Participation should be for entertainment purposes only
- You should only spend what you can afford to lose
3. Signs of Problem Gaming
It's important to recognize the warning signs that gaming may be becoming problematic. Ask yourself these questions:
- Are you spending more money on fantasy sports than you can afford?
- Are you neglecting work, family, or personal responsibilities to participate in contests?
- Do you feel anxious, depressed, or irritable when not playing?
- Are you lying to friends or family about the amount of time or money you spend?
- Have you tried to cut back on your gaming but found yourself unable to do so?
- Are you borrowing money or selling possessions to fund your gaming?
- Do you feel the need to increase your stakes to achieve the same level of excitement?
- Are you trying to win back losses by playing more?
- Has gaming caused problems in your relationships or at work?
- Do you use gaming as a way to escape from problems or negative feelings?
If you answered "yes" to several of these questions, you may be developing a gaming problem and should consider seeking help.
4. Responsible Gaming Tools
We provide several tools to help you manage your gaming activities:
4.1 Deposit Limits
Set daily, weekly, or monthly limits on the amount you can deposit into your account. Once set, these limits cannot be increased immediately and will be subject to a cooling-off period.
4.2 Loss Limits
Set limits on the amount you can lose over a specified period. This helps you maintain control over your spending.
4.3 Session Time Limits
Set reminders or limits on how long you spend on the platform in a single session or over a day.
4.4 Reality Checks
Receive periodic notifications about how long you've been playing and how much you've spent.
4.5 Self-Exclusion
If you feel you need a break, you can exclude yourself from using our platform for a specified period (e.g., 24 hours, 7 days, 30 days, or permanently). During this time, you will not be able to access your account or participate in any contests.
4.6 Account Closure
You can request permanent closure of your account at any time. We will process such requests promptly and will refund any remaining balance in your account.
5. How to Set Limits
To set any of the above limits:
- Log in to your account
- Go to Account Settings
- Select "Responsible Gaming"
- Choose the type of limit you want to set
- Enter the desired limit amount or duration
- Confirm your selection
Please note that decreasing limits takes effect immediately, while increasing limits may be subject to a cooling-off period of 24-48 hours.
6. Tips for Responsible Gaming
Best Practices
- Set a budget: Decide how much you can afford to spend before you start playing
- Treat it as entertainment: Consider the money you spend as the cost of entertainment, not as a way to make money
- Take breaks: Don't play for extended periods without taking breaks
- Don't chase losses: Accept losses as part of the game and never try to win back what you've lost
- Keep perspective: Remember that fantasy sports are just a game
- Balance your life: Make sure gaming doesn't interfere with work, family, or other responsibilities
- Play sober: Don't participate in contests while under the influence of alcohol or drugs
- Seek support: Talk to friends, family, or professionals if you're concerned about your gaming
7. Protecting Minors
Our services are strictly for users aged 18 and above. We take the protection of minors seriously and have implemented measures to prevent underage gaming:
- Age verification during registration
- KYC documentation requirements
- Monitoring for suspicious account activity
- Immediate account suspension for underage users
If you are a parent or guardian and believe a minor has accessed our services, please contact us immediately so we can take appropriate action.
8. Help and Support Resources
If you or someone you know is struggling with problem gaming, help is available:
Our Support Team
- Contact our customer support via WhatsApp
- Email us through the contact form
- Use the in-app chat support
Professional Help Organizations
- National Problem Gambling Helpline: [To be added based on available resources]
- All India Institute of Medical Sciences (AIIMS): Mental health services
- NIMHANS: National Institute of Mental Health and Neuro Sciences
- Vandrevala Foundation: Mental health support helpline (1860-2662-345)
9. Support for Family and Friends
If you're concerned about a loved one's gaming behavior:
- Talk to them openly and non-judgmentally about your concerns
- Encourage them to seek professional help
- Offer your support and understanding
- Learn about problem gaming to better understand what they're going through
- Consider seeking support for yourself from counseling services or support groups
- Contact our support team if you need assistance
10. Employee Training
All our customer support staff receive training in responsible gaming practices and are equipped to:
- Recognize signs of problem gaming
- Provide information about responsible gaming tools
- Direct users to appropriate support resources
- Handle self-exclusion and limit-setting requests promptly
11. Continuous Improvement
We are committed to continuously improving our responsible gaming measures. We regularly:
- Review and update our responsible gaming policies
- Monitor user behavior for signs of problem gaming
- Introduce new tools and features to promote responsible gaming
- Collaborate with responsible gaming organizations and experts
- Educate our users about responsible gaming practices
12. Research and Education
We support research into responsible gaming and work to educate our community about:
- The difference between skill-based games and gambling
- Risk factors for problem gaming
- Strategies for maintaining healthy gaming habits
- Available support resources
13. Contact Us
If you have questions about our responsible gaming policies, need help setting limits, or want to request self-exclusion, please contact us:
- WhatsApp Support: Available 24/7
- Email: Through our contact form
- In-App Support: Real-time chat assistance
Remember: We're Here to Help
Your well-being is our priority. Fantasy sports should enhance your life, not control it. If you're concerned about your gaming or need support, don't hesitate to reach out. We're here to help, not to judge.
Play Smart. Play Safe. Play Responsibly.
18+ Only
Marwari 247 is strictly for users aged 18 and above. Fantasy sports involves financial risk. Please play responsibly and only with money you can afford to lose.